TERMS & CONDITIONS | INDIVIDUAL ROOM BOOKINGS
CUGÓ GRAN / TIMAN INVESTMENTS ESPANA S.L.
TERMS OF BUSINESS FOR B&B BOOKINGS
To secure your booking we must have received a 50% deposit payment of the total booking cost. Please see the bank details below. Please put your name as the reference on the transaction.
The final 50% balance is to be paid on arrival, and this can be paid either by bank transfer or by credit card (we accept MasterCard and Visa.)
Account Name T i m a n I n v e s t m e n t s E s p a ñ a S.L.
IBAN ES28 0081 0251 3400 0110 7613
BIC BSAB ESBB
No booking is valid until the 50% deposit has been received by Timan Investments España S.L. account.
Once the money has been received Cugó Gran will confirm the booking via email.
Guests are also required to complete the Individual B&B Booking form with as much detail as possible. The passport number is essential to confirm the booking.
The signatory of the booking form must be over 18 years of age and they certify that he/she is authorised to agree to its terms on behalf of all persons included on the Booking form, including any person who may be substituted / added at a later state. The signatory must be a member of the group.
The signatory to the Booking Form agrees to guarantee payment for any chargeable services requested by any member of the group both before and during your holiday. You will be presented with a summary of any such charges at the end of your stay and will be required to make full payment before departure.
We ask clients to pay a security deposit of 10% of their total booking and his amount will be taken on the day of arrival by credit card. This security deposit will be refunded on the day of departure if nothing has been broken or stolen. This amount can also be used against any drinks or extras, again if nothing has been broken or stolen.
Service Charge is not included in the B&B booking price.
BY THE CLIENT
Cugó Gran is entitled to treat your booking as cancelled if you fail show or if you fail to pay the balance on the day of arrival.
A cancellation by the client will only be effective when notification has been received and acknowledged via email by Cugó Gran. If cancellation is less than 4 weeks before arrival date, the 50% deposit payment will be forfeited.
BY CUGÓ GRAN
In the event that a booking for Exclusive Use of Cugó Gran coincides with a B&B booking Cugó Gran reserves the right to cancel the B&B booking and will refund all money paid, along with a 10% compensation payment (this 10% is of the deposit paid) to the client. Cugó Gran will need to give the B&B client at least 8 weeks’ notice.
Cugó Gran will not be liable to compensate for any other expenses for which the clients may have incurred (such as flight tickets, or any other bookings)
If, in exceptional circumstance, Cugó Gran has to cancel your holiday due to circumstances outside our control (e.g. war, riots, strikes, terrorism, natural disasters, fire, closure of airports etc.) then the 50% deposit is forfeited.
CHECK IN / CHECK OUT & AIRPORT TRANSFERS
Check in is a 2pm on day of arrival and check out is at 11am.
Airport transfers are only available for flights arriving after 12 noon on the day of arrival and flights leaving before 12 noon on the day of departure.
SECURITY AND VALUABLES
Cugó Gran will not accept liability for lost, damaged or stolen personal property.
On arrival at Cugó Gran you will be issued with a key for each of the rooms you have booked. We only have 1 key per room. If a key is lost or stolen guests will be charged to have them replaced. This cost will be taken from their security deposit. This is at a price of 50 euros per key.
Cugó Gran takes responsibility for the suitable protection of your personal information provided to us.
Dependent on any additional services you require relevant information will be passed on in a confidential manner with your permission. Any information required by law or public authorities will be passed on to the relevant authorities.
You are responsible to take out, at your discretion, appropriate insurance.
Medical treatment overseas and the cost of repatriation in the event of an emergency can be very expensive.
CUGÓ GRAN OCCUPANCY
No additional persons, other than those identified in the initial booking, may reside at Cugó Gran during the B&B booking period without prior agreement. If guests would like to invite friends/family to come and enjoy some time with them at Cugó Gran then the office must be notified in advance for approval and for security reasons.
HEALTH AND SAFETY / LIABILITY
Safety – Cugó Gran is a private luxury Agroturismo villa with all pertinent licences, however to guarantee your maximum comfort has no notices for precaution as you may find in luxury hotels.
Cugó Gran accepts no responsibility for any loss, delay or additional costs incurred due to adverse weather conditions.
Cugó Gran will not be liable for any accidents or injuries to you or any of the occupants staying at the property.
Parents or family members are responsible for the caring of their minors and Cugó Gran cannot take any liability or responsibility for any accidents or injuries happening to its guests. We are close to modern clinics and have a direct line for immediate medical consultancy of any kind.
Cugó Gran cannot take any liability or responsibility for any damage to client’s personal belongings. We offer safe deposit boxes in each room, however we do not take liability for the proper functioning.
SWIMMING POOL & WELLNESS AREA
All guests use the swimming pool and the gym at their own risk and Cugó Gran can accept no responsibility for any accidents / injuries sustained. Children under the age of 16 are forbidden to enter and use the gym facilities without the supervision of an adult over 16 years old.
Guests with any heart or circulatory conditions, on any medication and pregnant women are advised to seek medical advice prior to using the pool and / or gym.
Children under 16 years old must be supervised by an adult at all times when around the Swimming Pool or Gym area. You accept full responsibility for any children left unattended within the Cugó Gran estate.
Whilst Cugó Gran is not liable for any disturbance, noise or activities caused by any third party in the vicinity of the property we will do our utmost to limit this upon notification.
The signatory of the booking form is responsible for the correct and decent behaviour of all members of the party. Should you or a member of the party not behave in such a manner, we may terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave Cugó Gran. Cugó Gran will have no further responsibility toward such person(s) including any return travel arrangements or expenses or costs incurred as a result of the termination.
Guests are asked to treat the property and all its fixtures and fittings with care and respect.
Menorca is a member of the EU and its currency is Euros.
We can help you with booking flights (private and commercial) if you require. Please ensure you check if you need any visa requirements before travelling
No smoking is allowed inside property under any circumstance. Smoking is permitted on terraces and balconies where ashtray are provided. No smoking is permitted elsewhere on the Cugó Gran estate due to the high risk of fire.
We do however have rooms that have outside terraces / gardens where smoking is permitted and we will provide ashtrays for these rooms upon request.
Cugó Gran has wheelchair access and facilities.
The law of Spain governs this contract and all matter arising out of it. Any dispute, claim or other matter which arises out of or in connection with your booking will be dealt with by the courts in Spain.
HEALTH AND SAFETY
We ask guests to familiarise themselves upon arrival at the property will all the health and safety features such as house alarms, fire alarms, extinguishers, escape routes, and swimming pool safety equipment.
Cugó Gran is committed to ensuring that your privacy is protected. All members of staff at Cugó Gran have signed a confidentiality agreement which ensures your protection and privacy at all times.